Privacy Policy
Effective Date: March 22, 2026
Website: thebigplayhouse.com
Brand: The Big Playhouse Stories (“we,” “us,” or “our”)
The Big Playhouse Stories is committed to providing screen time you can trust for young children and peace of mind for parents and educators. This Privacy Policy explains how we collect, use, and protect information when you use our website, content, and related services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Who This Policy Is For
This Policy applies to:
• Adults (such as parents, guardians, and educators) who visit or interact with our site.
• Children under 13 who may view our content at the direction and with the supervision of an adult.
Our website and any accounts, purchases, or contact forms are intended for adults, not children.
1. Information We Collect
We may collect the following types of information from adults who use our Services:
a. Information You Provide Directly
• Name
• Email address
• Billing information (processed through third‑party payment providers)
• Messages you send us (e.g., via contact forms or email)
• Optional information you choose to share (such as your child’s first name, age range, or preferences)
b. Automatically Collected Information (Adults)
When adults visit our site, our service providers, or we may automatically collect:
• IP address and general location (city/region)
• Browser type and device type
• Pages viewed and time spent on the site
• Referring website or link
This is typically collected via cookies or similar technologies (see “Cookies and Similar Technologies” below).
c. Information About Children
We design our Services so that children can enjoy our content without needing to submit personal information. We do not knowingly:
• Allow children to create their own accounts, or
• Intentionally collect personal information directly from children.
If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete it as soon as reasonably possible. If you believe this has occurred, please contact us at your privacy email.
1. How We Use Information
We use the information we collect from adults to:
• Provide, operate, and improve our Services
• Respond to questions, support requests, and feedback
• Deliver newsletters, updates, and promotional messages (with the option to unsubscribe)
• Process payments and manage purchases or subscriptions
• Analyze website usage to understand what content and features are most helpful
• Protect the security and integrity of our Services
• Comply with legal obligations
We do not sell personal information.
1. How We Share Information
We may share information with:
• Service providers who help us operate our business (e.g., website hosting, email newsletter services, analytics, payment processors). These providers are only allowed to use the information as needed to provide services to us.
• Legal and safety purposes when we believe disclosure is necessary to comply with laws, regulations, or legal requests, or to protect our rights, safety, or the safety of others.
• Business transfers if we are involved in a merger, acquisition, or sale of all or a portion of our assets, where user information may be transferred as part of that transaction, subject to this Policy.
We do not permit our service providers to use children’s viewing data to build marketing profiles for advertising targeted to children.
1. Cookies and Similar Technologies
We may use cookies and similar technologies to:
• Remember your preferences (e.g., language, settings)
• Understand how adults use our site so we can improve it
• Measure the performance of our pages and content
Most browsers allow you to manage or disable cookies. Please note that some features of our site may not work properly if cookies are disabled.
If we use analytics tools (such as Google Analytics), they may collect and process information as described in their respective privacy policies.
1. Your Choices and Rights
As an adult user, you may:
• Opt out of marketing emails by clicking the “unsubscribe” link in any email or by contacting us.
• Request access to, correction, or deletion of your personal information by emailing us at your privacy email.
• Control cookies through your browser settings.
We will respond to reasonable requests consistent with applicable laws.
1. Data Security
We use reasonable physical, technical, and administrative safeguards to protect the information we collect. However, no system can be guaranteed 100% secure. We encourage you to use strong passwords and take steps to protect your own information.
1. Data Retention
We keep personal information only for as long as necessary to:
• Provide the Services
• Fulfill the purposes outlined in this Policy
• Comply with legal, accounting, or reporting requirements
When personal information is no longer needed, we will delete or de‑identify it in a reasonable manner.
1. Children’s Privacy & COPPA
Our Services are family‑oriented, but all accounts, purchases, and communications must be managed by adults (parents, guardians, or educators).
We strive to comply with the Children’s Online Privacy Protection Act (COPPA) and similar laws:
• We do not knowingly collect personal information directly from children under 13.
• We encourage parents and educators to supervise children’s use of our content and devices.
If you believe we may have collected personal information about your child without your consent, please contact us immediately at your privacy email.
1. Third‑Party Links
Our Services may include links to third‑party websites or platforms (such as video hosting sites, social media, or payment processors). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and, where required by law, provide additional notice. Your continued use of the Services after any changes constitutes your acceptance of the updated Policy.
1. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
The Big Playhouse Stories
Email: office@thebigplayhouse.com
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